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Privacy Policy

Your rights

You have the following rights over the way in which we use your personal information:

  • The right to access any personal information we hold about you.

This means you can ask us whether we hold information about you and, if so, for us to provide you with certain details about that information, including the information itself. This is often referred to as a subject access request.

  • The right to request we delete the information we hold about you (sometimes referred to as the right to erasure of your information or the right to be forgotten).

You can ask us to delete your information in certain circumstances e.g. where it is no longer necessary for us to hold it for the purposes for which we collected it, where we need your consent to use it and you have withdrawn that consent, where you object to us using your information for our legitimate interests and there are no overriding legitimate grounds for us to continue to do so.

  • The right to correct or update any personal information we hold about you.

If you cannot correct the information yourself through your musicMagpie account, please contact us with your queries and/or the updated information.

  • The right to restrict our processing of your information

This might apply where, for example, you have objected to us processing your data on the grounds of our legitimate interest but we are checking whether there are any grounds to override your objection.

  • The right to withdraw consent for any usage of your personal information, including the delivery of marketing messages, at any time (which you can do by changing your preferences in MyAccount or by contacting us on [email protected] etc.).

You can exercise any of these rights by:

  • Sending an email to [email protected]
  • Writing a letter to Data Queries, musicMagpie, 5A Parklands, Lostock, Bolton, BL6 4SD.
  • You can also update your marketing preferences (including opting out of receiving marketing) in MyAccount.
  • We hope that we can resolve any queries or concerns you may have about our use of your information but you can also contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.

Complaints

If you have any concerns about how we handle your personal data, you have the right to make a complaint to us. We ask that you raise your concern with us in the first instance so that we can investigate and try to resolve the issue promptly. You can submit a complaint to our Data Protection Team including by telephone, by email at [email protected], or by post to Data Protection Team, AO, 5A Parklands, Lostock, Bolton, BL6 4SD.

We will handle your complaint in a fair, transparent and timely manner in accordance with our Data Protection Complaints Policy, which sets out our full complaints handling process, including how we investigate and respond to concerns. The complaints policy can be found here: Data Protection Complaints Policy - June 2026

If you remain dissatisfied following our response, you have the right to raise your complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.